Done Right Now, Guaranteed
We’re working hard to earn your business.
For 75 Years, Springfield Electric has been committed to providing customers quality products and services that meet or exceed your expectations. From the first phone call until the order is in your hands, we want to make certain we are “Easy To Do Business With”.
We have listened to what’s important to our customers; you want the right product kept on hand, filled quickly and accurately and that’s what you’ll get from Springfield Electric – Guaranteed.
- FILL RATE SERVICE GUARANTEE: 100% Fill Rates are the only acceptable performance level from your distributor. We guarantee that on our TOP 300 SUPPLY PRODUCTS and our TOP 100 LIGHTING & DESIGN PRODUCTS (Showroom Locations only), we will never be out of stock. If we are out of stock, we will issue a $20.00 CUSTOMER SERVICE GUARANTEE CERTIFICATE.
- 20/20 WILL-CALL GUARANTEE: (WIRE CUTS EXCLUDED) Electrical professionals won’t waste valuable time waiting for their will-call order at any SPRINGFIELD ELECTRIC counter, and that’s a guarantee. When you place your phone order, specify that it is a 20/20 order and we guarantee it will be ready in 20 minutes or less. If you arrive in 20 minutes and your 20/20 will-call order is not ready to go, we will issue a $20.00 CUSTOMER SERVICE GUARANTEE CERTIFICATE.
- ORDER ACCURACY GUARANTEE: 100% Order Accuracy is what you expect from your electrical distributor. SPRINGFIELD ELECTRIC guarantees your Order Accuracy. The items that appear on your ticket will be the exact items and quantities you receive. If we don’t get it right, we will issue a $20.00 CUSTOMER SERVICE GUARANTEE CERTIFICATE
Download our Customer Service Guarantee Brochure for more details!
